Strategic Communications & Reputation Management

In an era of viral misinformation and heightened scrutiny, your reputation is both your most valuable asset and your greatest vulnerability.

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Our Approach

We craft narratives that resonate, protect and elevate your brand – whether you’re launching a product or navigating a crisis.

Key Offerings

Message architecture development to ensure consistent storytelling across stakeholder groups.

Crisis simulations preparing teams for scenarios such as data breaches or activist campaigns.

Digital reputation audits analysing sentiment across media platforms.

Media training for executives managing press interviews or public appearances.

Case Study: Luxury Retailer’s Crisis Turnaround

Challenge

A heritage Viennese fashion house faced boycotts following investigative reports on unethical wool sourcing. Share prices dropped 19% within three days, media coverage turned negative and key customer groups mobilised against the brand. A lack of transparency and outdated supply chain practices heightened the fallout.

Solution Deployed

Radical Transparency: Introduced a blockchain-enabled dashboard with QR codes linking garments to sourcing, certifications and audits.

Stakeholder Amnesty: Partnered with an environmental organisation to fund regenerative farming scholarships in supplier communities.

Media Engagement: Delivered media training to leadership for consistent public messaging.

Results Achieved

Customer loyalty scores rebounded by 37.4% within six months.

Share prices recovered by 22%, stabilising investor confidence.

Positive sentiment increased by 41% on platforms like TikTok and Instagram.

28% of materials met ethical standards within one year, significantly improving sourcing metrics.

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